Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Congleton | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Congleton is a GPhC registered online pharmacy weight loss clinic serving patients in Congleton and across the UK. We act as the data controller for all personal information collected through our services.

Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, address, and contact information
• Health information: Medical history, current medications, weight, BMI, and relevant clinical data
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage information
• Communication records: Emails, messages, and consultation notes

We collect this data when you register with us, complete a consultation form, place an order, or contact us directly.

How We Use Your Data

Your personal and medical information is used to:

• Assess your suitability for weight loss treatment safely and appropriately
• Process and dispense your prescriptions, with delivery typically within 1 working day of pharmacist approval
• Maintain accurate medical and pharmacy records as required by law
• Communicate with you regarding your treatment, orders, and follow-up care
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy
• Improve our services and ensure patient safety

Our lawful basis for processing health data is the provision of healthcare services and compliance with legal obligations. For standard personal data, we rely on contractual necessity and legitimate interests.

Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. These include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how visitors use our site so we can improve it
• Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of our website.

Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only in the following circumstances:

• Healthcare professionals: Prescribers or GPs involved in your care, where clinically necessary
• Delivery partners: To fulfil your medication orders securely and efficiently
• Payment processors: To handle transactions safely using encrypted systems
• Regulatory bodies: The GPhC, NHS, or other authorities where legally required
• IT and system providers: Who support our pharmacy management systems under strict data processing agreements

All third parties we work with are contractually required to handle your data securely and in accordance with UK GDPR.

Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Payment records are kept only as long as legally and financially required.

Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain high standards of data security.

Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, restrict, or request deletion of your information. You may also object to certain types of processing or request that we transfer your data to another provider. Some rights may be limited where we have overriding legal obligations, such as maintaining clinical records.

To exercise any of your rights, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Congleton
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy is reviewed regularly and may be updated to reflect changes in law or our services. We encourage you to check this page periodically for any updates.